FAQ

❓ Frequently Asked Questions (FAQ) — FROSTBIKE

1. What products do you offer?

We specialize in high-quality electric bikes designed for comfort, performance, and everyday transportation. Our e-bikes are suitable for commuting, leisure rides, and outdoor adventures.

2. Do you offer free shipping?

✅ Yes! We offer FREE standard shipping on all orders—no minimum purchase required.

3. How long does delivery take?

Orders are typically delivered within 3 to 7 business days within the UK. You will receive a tracking number as soon as your order ships.

4. Do your electric bikes come with a warranty?

✅ Yes! All our electric bikes come with a 2-year warranty covering the motor, battery, controller, and frame against manufacturing defects.

5. Can I ride the electric bike in the rain?

✅ Yes! Our electric bikes are designed to withstand light rain and wet conditions. However, we recommend avoiding deep water, heavy storms, or pressure washing the bike to protect the electrical components.

6. How do I operate the electric bike?

Our electric bikes feature an intuitive control display with multiple pedal-assist levels and throttle functionality (where applicable). Clear instructions are included, and our support team is always available if you need assistance.

7. What is the maximum weight capacity of your electric bikes?

Our electric bikes typically support riders weighing between 120kg and 150kg, depending on the specific model. Please refer to the product page for exact specifications.

8. How do I charge the battery?

Simply connect the charger to any standard power outlet. Most of our models feature removable lithium batteries, allowing you to charge the battery either on or off the bike.

9. What if I need help or have questions after my purchase?

Our dedicated customer service team is available 24/7 to assist you with any questions, technical support, or after-sales service you may need at contact@frostbike.com.

10. Do you accept returns?

Yes, we accept returns within 30 days for unused products in their original packaging. Please review our Return Policy for complete details.