Refund Policy

At FROSTBIKE, we are committed to providing high-quality products and ensuring a smooth shopping experience. If you are not fully satisfied with your purchase, we are here to assist you. Please review our refund policy below.

Returns

We accept returns within 30 days of purchase. To be eligible, items must be:

• Unused and in working condition
• In their original condition and packaging
• Free from damage or signs of use

How to Initiate a Return

• Contact us at contact@frostbike.com with your order number and item details.
• Ship the item back once your return is approved.

Return shipping costs are the responsibility of the customer. Shipping fees are non-refundable.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 7-10 business days.

Partial Refunds

A partial refund may apply if:

• The item is returned with signs of use or damage.
• The original packaging is missing.

Exchanges

We currently do not offer direct exchanges. If you need a different model or size, please return your item for a refund and place a new order.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at contact@frostbike.com with your order details and photos. We will offer a replacement or full refund, depending on the situation.

Non-Returnable Items

• Personalized or custom-designed products
• Clearance or final sale items
• Gift cards

Sale Items

Only regular-priced items are eligible for refunds. Sale items cannot be refunded.

Contact Us

For any refund-related questions, reach out to us:
Email: contact@frostbike.com
Phone: +44 7883 411224
Address: 107 Felpham Way, Felpham, West Sussex, England, PO22 8QB

Thank you for shopping with FROSTBIKE! We appreciate your trust and look forward to serving you.