Warranty Policy

🛡️ Warranty Policy — FROSTBIKE

At FROSTBIKE, we stand behind the quality of our products, and your satisfaction is our priority. That's why we offer a 2-Year Limited Warranty on all of our electric bikes.

What Does Our Warranty Cover?

✅ Electric Motor
✅ Frame and Fork
✅ Controller and Electrical System
✅ Battery (manufacturer defects only)

We guarantee that our products are free from manufacturing defects in materials and workmanship under normal use during the warranty period.

What Is Not Covered?

❌ Normal wear and tear (tires, brake pads, chain, grips, pedals, and saddle)
❌ Damage caused by accidents, misuse, abuse, neglect, or improper maintenance
❌ Unauthorized repairs, modifications, or alterations
❌ Battery capacity reduction due to normal aging and regular use
❌ Damage resulting from water exposure beyond the product's intended use

How to Claim Your Warranty

Please contact our customer support team with the following information:

📧 contact@frostbike.com
📞 +44 7883 411224

To help us process your request quickly, please include:

• Your order number
• A detailed description of the issue
• Photos and/or videos showing the problem (if applicable)

Our team will review your claim and, where appropriate, will:

• Ship replacement parts
• Repair the product
• Replace the product if necessary

Additional Information

• This warranty applies only to the original purchaser and is non-transferable.
• Replacement parts are stocked whenever possible to ensure fast service.
• Our dedicated customer support team is available 24/7 to assist you with any warranty or technical questions.